Instacart ordered to refund $60 million to customers in FTC settlement over hidden fees and subscription traps
Startupnews
Instacart will refund $60 million to customers following FTC allegations of deceptive practices regarding hidden fees and subscription sign-ups.Summary
Instacart has agreed to pay $60 million in refunds to settle charges brought by the Federal Trade Commission (FTC) concerning deceptive advertising and unfair subscription practices. The FTC lawsuit alleged that Instacart misled customers with promises of “free delivery” which were actually trials for paid subscriptions, and further charged hidden fees while also denying refunds. According to the lawsuit, Instacart lured first-time shoppers with these deceptive tactics. The settlement requires Instacart to issue refunds to affected customers and cease these practices, ensuring greater transparency in its subscription services.
(Source：Startupnews)