Ohio Joins FTC-Led Multistate Lawsuit Against Uber Over Alleged Deceptive Subscription Practices

Ohio Attorney General Dave Yost announced the state’s participation in a Federal Trade Commission (FTC)-led lawsuit against Uber, alleging deceptive subscription practices regarding its Uber One service. The lawsuit contends that Uber failed to clearly inform customers about automatic enrollment in paid plans after “free trials” and made cancellation difficult. Yost stated, “A free trial shouldn’t lead to a surprise bill, and canceling shouldn’t become an exercise in frustration.”

Uber refutes these claims, asserting its subscription features are standard practice and its sign-up and cancellation processes are straightforward and lawful. The company maintains that Uber One provides significant value to its users through savings and priority service. They claim cancellations can be completed quickly within the app.

However, the FTC and supporting states, including Ohio, argue that Uber’s practices were designed to mislead consumers and create obstacles to cancellation. The lawsuit seeks restitution for affected customers, civil penalties, and a court order preventing Uber from continuing these tactics. Ohio joins states like Alabama, Arizona, and Wisconsin in this legal effort, which could reshape industry standards for subscription service transparency and customer service.

(Source：Hoodline)