Business News | Edelweiss Life Reports Its Highest-Ever Claim Settlement Ratio of 99.29% in FY25 | LatestLY
Edelweiss Life Insurance achieved a record-high claim settlement ratio of 99.29% in FY25, demonstrating its commitment to policyholders.Summary
Edelweiss Life Insurance has announced its highest-ever claim settlement ratio of 99.29% for FY25. This ratio, which measures the percentage of death claims paid out versus total claims received, is a key indicator of an insurer’s reliability. According to Sumit Rai, MD & CEO of Edelweiss Life Insurance, the company has consistently refined its processes over the years to provide compassionate and efficient service during difficult times for families. This has resulted in maintaining claim settlement ratios above 99% for three consecutive years.
The company’s focus over the last five years has been on strengthening claims performance through several key initiatives. These include integrating advanced technology to expedite genuine claims, streamlining back-end processes to reduce turnaround time, providing empathetic customer service with clear guidance, and ensuring transparent communication throughout the claims process. Edelweiss Life Insurance emphasizes that these numbers represent more than just operational efficiency; they reflect a promise to support families when they need it most.
(Source：Latestly)