If Your Roku TV Randomly Stopped Working, You'll Want To Know About This Lawsuit
A class action lawsuit has been filed against TCL and Roku regarding a defect causing the screen to go black while audio continues to play.Summary
A class action lawsuit has been initiated by the law firm Schonbrun Seplow Harris Hoffman & Zeldes, LLP against TCL and Roku concerning a defect in TCL Roku and Roku TVs where the screen goes black despite functioning audio. This issue often occurs outside of the warranty period and isn't resolved by standard troubleshooting. TCL has faced previous legal challenges regarding misleading TV specifications, and its strategy of affordability has built its reputation. Roku also prioritizes affordability. The lawsuit alleges that Roku’s updated Terms of Use, which require binding arbitration for disputes and restrict access if disagreed with, are designed to discourage class action lawsuits. Affected customers can explore joining the lawsuit via a provided webpage, though participation doesn't guarantee a favorable outcome. Alternatively, customers can contact customer support or, if all else fails, consider purchasing a new television, potentially avoiding future Roku or TCL Roku models.
(Source：BGR)