Qantas contacting more than 1 million customers over class action eligibility
Qantas is contacting over 1 million customers about eligibility for a $105 million COVID-19 flight credit class-action settlement.Summary
Qantas has begun emailing and texting more than one million customers who received flight credits for cancelled flights between January 2020 and November 2022, informing them of their eligibility to claim a share of a $105 million settlement from a class action alleging the airline failed to provide refunds for pandemic-cancelled flights. The settlement, negotiated by Echo Law and Piper Alderman, offers eligible customers a minimum payment of $50, with higher amounts possible based on the number of affected bookings and delay lengths; Qantas has not admitted wrongdoing and has extended the expiry date of COVID-19 flight credits indefinitely, while the distribution of funds awaits Federal Court approval, with payments expected to start by the end of the year if approved.
(Source：ABC (Australian Broadcasting Corporation))