Proposed Class Action Suit Claims Faulty Roku, TCL Software Updates 'Bricked' TVs
A proposed class action lawsuit alleges that software updates from Roku and TCL rendered televisions inoperable.Summary
A proposed class action lawsuit filed in the US District Court for the Central District of California claims that software updates released by Roku and TCL are 'repetitively defective' and have caused televisions to malfunction or stop working entirely. The plaintiff, Terri Else, alleges that her TCL Roku TV began flashing a white light and turning black before eventually failing to display any images, and that TCL refused to cover the software defects under its warranty. The suit specifically targets Roku Select Series, Roku Plus Series, and TCL 3, 4, 5, and 6-Series models running on Roku OS. The complaint argues that the companies failed to ensure updates were defect-free and have not fixed the mistakes, effectively 'bricking' the televisions. A Roku spokesperson stated that the claims are 'meritless,' while TCL did not immediately respond to a request for comment. The lawsuit cites a large number of customer complaints found on the companies' websites and forums, and notes that over 90 million US households have at least one Roku device. The proposed class action is open to anyone in the US who purchased Roku TV products manufactured by Roku or TCL after December 16, 2024.
(Source：CNET)