Roku and TCL accused of 'bricking' TVs with poor software updates in new class action lawsuit
A class action lawsuit alleges that software updates from Roku and TCL have made TVs unusable.Summary
A class action lawsuit has been filed against Roku and TCL, accusing the companies of releasing "repetitively defective" software updates that have "bricked" their televisions. The plaintiff, Terri Elise, claims that despite persistent consumer complaints regarding repeated system failures, the companies have offered no recourse, which she argues is inconsistent with their express warranties. The lawsuit specifically targets Roku Select Series, Roku Plus Series, and TCL 3, 4, 5, and 6-series models that run RokuOS. The complaint seeks a jury trial and various forms of relief, including damages and restitution for affected consumers. The legal action follows numerous reports from users on social media and forums detailing similar experiences with software updates causing black screens and complete system failures.
(Source：Tom's Guide)