Text messages about Rogers class action lawsuit not a scam

A class action lawsuit has been authorized against Rogers Communications in relation to a major network outage on April 19, 2021. Many Canadians received text messages on Tuesday informing them of the lawsuit, which is legitimate and not a scam. The suit, led by Lex Group, alleges that customers suffered damages, including potential medical harm due to lack of 9-1-1 access and lost income for those reliant on their phones for work. Rogers has stated they previously compensated affected customers and will defend the case.

Recipients of the text message do not need to take immediate action; the link provided is for updates, not enrollment. Individuals wishing to opt out of the class action must do so by November 23, 2025. Legal fees will be covered by awarded damages or Rogers, depending on the court’s decision. The Superior Court of Quebec ordered Rogers to provide a list of affected phone numbers, and a court-appointed administrator sent the texts.

If the class action is successful, compensation could include reimbursement of service fees and other damages. Those affected are encouraged to save documentation of their losses. The case is expected to last two to three years, though Rogers is attempting to exclude some provinces from the suit. Updates can be found on Lex Group’s website.

(Source：CBC)